FAQ

What kind of discount is the group entitled to?

What should I do if I forget my student ID at home and am charged a surcharge on the train?

If the conductor has issued a so-called ‘passenger form’ during the journey, the passenger must present his/her valid season ticket / ticket / student ID together with the passenger form at the ticket office within 15 calendar days and pay a fee for subsequent presentation of HUF 2,600.

If the passenger has already paid the amount calculated by the conductor on the train, it will be refunded to him with the deduction of the fee of HUF 2,600 if he/she presents the ticket/season ticket, the ticket received from the conductor and a valid student ID at the ticket office within 15 days.

Where can I inquire about lost items?

In case of lost objects, please call the customer care of GYSEV at +36 (99) 577-212 or send an e-mail to ugyfelszolgalat [at] gysev [dot] hu.

Where is it possible to get on the train without a ticket?

Only at railway stations without ticket sales. Otherwise, you have to pay a surcharge on the train in addition to the ticket.

Do I have to show proof of my discount at the counter?

Yes, and also to the conductor on board the train when the tickets are controlled.

Is it allowed to carry a bike on the train?

Yes, against payment of a bicycle fee it is possible to take bicycles and bicycle trailers on the train under supervision on certain trains specified by the railway company. The bike must not weigh more than 50 kg. For each train it is marked in the timetable whether it is possible to take bicycles on it. In addition to paying the bicycle fee, you must also have a seat reservation for the bike in advance.

Bike transport must be announced online at least 7 working days before the trip using the following link: https://www2.gysev.hu/kerekparos-utazas-bejelentese.

The following vehicles can be transported on the train without paying a bicycle fee:

a) All bicycles and scooters with a wheel diameter ≤ 20”

b) Bicycles originally manufactured as unicycles (monowheel).

A bicycle may only be taken into the passenger compartment of the railway carriage if the wheel diameter is 20 inches or less, the child riding it is under the age of 14 and if the bike does not disturb the other passengers. Bicycles for which no fee is charged may be transported free of charge outside the passenger compartment of the vehicle (platform, multi-purpose room) even without folding or packaging. In addition, a folded bicycle with a wheel diameter of 20 inches or less may be carried in the passenger compartment of the passenger car if it can be placed under or between the seats in a manner that does not disturb other passengers. Such a bicycle can be taken along even if the train is marked in the timetable as one not allowing bike transport. In all other cases, bicycles can be transported as stated in the tariffs resp. as indicated on the train (with a pictogram).

In case of buses replacing trains, bike transport is not possible.

Offers and information about bike travel: https://www2.gysev.hu/utazasi-ajanlatok/jegyek/kerekparos-utazasok

Prices bicycle fee, bike ticket and touristic bike tickets

Can you travel anywhere other than between your home and school with a student ID card that is valid for distance learning?

Yes, the appropriately issued and stamped form “Certificate of Claiming Railway Discounts for Students” entitles students to purchase 50% discounted tickets. The relevant application can be downloaded from our website using the following link: Request

For further information, please contact our customer service offices or the information points at our railway stations.

Until when is my ticket valid?

A/ Validity of single tickets:

Tickets for a distance of 1-100 km are valid for 4 hours as stated on the ticket. Tickets for a distance of 101-200 km are valid until the 24th hour of the day after the first day of validity. Tickets for a distance of 201-400 km are valid until the 24th hour of the second day after the first day of validity. Tickets issued for a distance of over 400 km are valid until the 24th hour of the third day after the first day of validity.

Return tickets are issued as one piece of ticket.

B/ Validity of return tickets:

A return ticket is valid until 11:59 p.m. on the 14th day after the first day of validity. With a return ticket, the journey must be started within its validity period. In the case of a return ticket, the return journey is possible any day within the validity period; the journey must be completed by 11:59 p.m. on the last day of validity.

Tickets on which the validity is not stated in hour-minute format are valid from 00:00 on the first specified day to midnight on the last day.

A return ticket can also be issued for distances over 100 km.

Can you pay the fare with the Széchenyi Recreation Card (SZÉP Card)?

Payment with SZÉP card is only possible for the following products: Tekergő Ticket; ZOO Combination Ticket; Bük Spa Ticket.

Where do I have to submit an application for a group trip/bike trip/disabled trip?

Go to www.gysev.hu under Antrag auf Gruppenreise, unter folgendem Link: https://www2.gysev.hu/csoportos-utazas-bejelentese, at least 7 days before the planned trip.

A/ How to avail of a special discount for a round travel?

Anyone who wants to travel to the announced event can take advantage of a special discount for return travel.

The intent to use the discount must be announced in advance when purchasing the ticket. The right to claim the discount must be proven on the return journey as stated (e.g., stamping the ticket at the event location, presenting the wristband or the admission ticket).

Further information about special discounts for return travel is available at: https://www2.gysev.hu/jegyek/egyeni-belfoldi-utazasok#Egybkedvezmnyek

B/ What type of discounts can be claimed for domestic travel?

Types of domestic tickets: https://www2.gysev.hu/jegyek/egyeni-belfoldi-utazasok

Types of domestic season tickets https://www2.gysev.hu/utazasi-ajanlatok/berletek/belfoldi

Are dogs allowed on the train?

Subject to the general rules for hand luggage, live animals can be taken into the passenger carriage in a closed equipment (e.g., basket, cage, carrier) if it ensures that the animal does not get loose during the journey and it is suitable for the protection of the passengers, their clothing, hand luggage as well as the equipment of the train.

In contrast to the above, dogs may be transported without a carrier, with a muzzle and a leash. A fare is only charged if the dog is not transported in a carrier.

With the exception of an assistance dog and a police dog on duty, live animals are not permitted in the dining car or on trains with a seat reservation and/or surcharge. An exception to this is if the animal is transported in a closed carrier.

With the exception of transport in a closed carrier, taking a dog with you is only possible in a 2nd class passenger carriage without seat reservation.

County Card

Within its period of validity, the County Card entitles its holder to an unlimited number of trips on regional buses and trains within the boundaries of a given county.

The card must be issued for the county where the bus/train departure and arrival stations are located.

If the bus/train also passes through another county during the journey, with the departure and arrival stations being in the same county, transit is permitted and only 1 County Card needs to be purchased.

The price of the National Card corresponds to the price of 2 County Cards, but 2 county cards are NOT the same as one national card.

Validity: in regional public transport of a given county (buses, railway, suburban railway, G-Busline, Trans-Tour 90, Trans-Line, Weekendbus; The Pest County Card is also valid for regional buses and trains running within the administrative district of Budapest)

Price:

At full price: 9 450 HUF Reduced card or student card *: 945 HUF

Consideration of other travel discounts for travelers with an area-specific card

With a family discount, all family members traveling together who do not have an area-specific card can purchase a 90% discounted ticket. If the area-specific card is only valid for part of the trip, all family members traveling together must purchase a ticket for the entire route.

In the case of group travel, people with an area-specific card who actually travel together with the group, at the same time and on the same route, are not considered to be part of the group.

VAT invoices must be requested before purchasing the card.

More information: www.orszagberlet.hu

The discounted area-specific card is available with a 90% discount.

The use of any kind of discounted area-specific card is possible for:

Students of educational institutions in full-time / evening studies until the expiry of the student card, Kindergarten children over 6 years of age, with a certificate from the kindergarten (attendance of the kindergarten must be proven) People with disabilities Blind and visually impaired people, Hearing impaired people, A disabled or chronically ill person who receives a higher amount of family allowance, A person receiving disability support with proof of disability.

The card is issued for the name of the holder and the holder’s identity card number (ID number, student ID number, study ID) is indicated on it.

Exchange: Before the start of validity, the exchange of a County Card for another County Card or two (different) County Cards for a National Card is permitted at the ticket counters.

Refund: The passenger can request a refund of the price of the area-specific card only before the start of its validity from the company that issued it and in accordance with its rules. After the start of the validity period, a refund of the card is no longer possible.

Use for part of a longer trip: is not permitted.

Eligibility to purchase a discounted area-specific card

* For those route sections of trains subject to a surcharge, where no surcharge is payable, traveling with the County Card is permitted.

From 1st July 2023, the National Card can also be used without limitation for 2nd class trains subject to a surcharge if the surcharge is paid.

Cross-border travel:

Traveling to the departure /arrival station Pamhagen is only permitted with a County Card issued for Győr-Moson-Sopron County, or a National Card and a ticket purchased for the section “Fertőszéplak-Fertőd – Pamhagen”.

Narrow-gauge railways:

For the narrow-gauge railway of Balatonfenyves, a County Card for Somogy County or a National Card must be purchased. In case of other narrow-gauge railways, neither a County Card nor the National Card are valid.

Neusiedler Seebahn:

A County Card or the National Card cannot be used for travel on the railway line No. 9.

Railway line No. 10 Gecse-Gyarmat station:

The station of Gecse-Gyarmat on the railway line no. 10 is located on the county border. From/towards Celldömölk, the Veszprém County Card applies, from/towards Győr the Győr-Moson-Sopron County Card.

Trips passing Budapest:

Travelers with a Pest County Card or a National Card can also travel within the administrative district of Budapest on trains and regional buses. The cards are valid on the “blue” buses of VOLÁNBUSZ and on the suburban trains within the administrative district of Budapest from/to the last stop in the capital. Those who also have a Budapest Card can use the regional buses of VOLÁNBUSZ and the suburban railway unlimited within the administrative district of Budapest.

Ticket purchase:

GYSEV Ticket offices MÁV App MÁV-START ticket offices and ticket machines Selected VOLÁNBUSZ ticket offices and on board the bus

* Student ID or proof of eligibility for the 90% discount must be presented.

The regional card may only be used by the person whose identity card number is stated on the card. Any person - including foreigners - can buy an area-specific card issued at full price. 

Eligibility to purchase a discounted card: Persons in accordance with Government Decree No. 85/2007. IV.25.

Validity: 30 days, 11:59 p.m. on the previous day of the month following the day specified by the passenger

Further conditions:

Valid for 2nd class, does not apply to trains with a surcharge* 1st class and the premium compartment may not be used even if the class difference is paid. Refunds are only possible before the start of validity, at the place of purchase. Cannot be used for part of a longer trip.

* For those route sections of trains subject to a surcharge, where no surcharge is payable, traveling with the County Card is permitted.

National Card

Within its period of validity, the National Card entitles its holder to an unlimited number of trips in regional transport in Hungary.

Validity: in the operational area of MÁV-START Zrt., Volánbusz Zrt., MÁV-HÉV Zrt. and GYSEV Zrt. (for G-Busline, Trans-Tour 90, Trans-Line and Weekendbus nationwide as well as in regional buses and trains running within the administrative district of Budapest.

Prices:

Full price: 18 900 HUF
Discounted card or student card *: 1 890 HUF

Consideration of other travel discounts for travelers with an area-specific card

With a family discount, all family members traveling together who do not have an area-specific card can purchase a 90% discounted ticket. If the area-specific card is only valid for part of the trip, all family members traveling together must purchase a ticket for the entire route.

In the case of group travel, people with an area-specific card who actually travel together with the group, at the same time and on the same route, are not considered to be part of the group.

VAT invoices must be requested before purchasing the card.

More information: www.orszagberlet.hu

• People with disabilities
• Blind and visually impaired people,
• Hearing impaired people,
• A disabled or chronically ill person who receives a higher amount of family allowance,
• A person receiving disability support with proof of disability.

The card is issued for the name of the holder and the holder’s identity card number (ID number, student ID number, study ID) is indicated on it.

Exchange: Before the start of validity, the exchange of a County Card for another County Card or two (different) County Cards for a National Card is permitted at the ticket counters.

Refund: The passenger can request a refund of the price of the area-specific card only before the start of its validity from the company that issued it and in accordance with its rules. After the start of the validity period, a refund of the card is no longer possible.

Use for part of a longer trip: is not permitted.

Eligibility to purchase a discounted area-specific card

The discounted area-specific card is available with a 90% discount.

The use of any kind of discounted area-specific card is possible for:

Students of educational institutions in full-time / evening studies until the expiry of the student card, Kindergarten children over 6 years of age, with a certificate from the kindergarten (attendance of the kindergarten must be proven)

* For those route sections of trains subject to a surcharge, where no surcharge is payable, traveling with the County Card is permitted.

From 1st July 2023, the National Card can also be used without limitation for 2nd class trains subject to a surcharge if the surcharge is paid.

Cross-border travel:

Traveling to the departure /arrival station Pamhagen is only permitted with a County Card issued for Győr-Moson-Sopron County, or a National Card and a ticket purchased for the section “Fertőszéplak-Fertőd – Pamhagen”.

Narrow-gauge railways:

For the narrow-gauge railway of Balatonfenyves, a County Card for Somogy County or a National Card must be purchased. In case of other narrow-gauge railways, neither a County Card nor the National Card are valid.

Neusiedler Seebahn:

A County Card or the National Card cannot be used for travel on the railway line No. 9.

Railway line No. 10 Gecse-Gyarmat station:

The station of Gecse-Gyarmat on the railway line no. 10 is located on the county border. From/towards Celldömölk, the Veszprém County Card applies, from/towards Győr the Győr-Moson-Sopron County Card.

Trips passing Budapest:

Travelers with a Pest County Card or a National Card can also travel within the administrative district of Budapest on trains and regional buses. The cards are valid on the “blue” buses of VOLÁNBUSZ and on the suburban trains within the administrative district of Budapest from/to the last stop in the capital. Those who also have a Budapest Card can use the regional buses of VOLÁNBUSZ and the suburban railway unlimited within the administrative district of Budapest.

Ticket purchase:

GYSEV Ticket offices MÁV App MÁV-START ticket offices and ticket machines Selected VOLÁNBUSZ ticket offices and on board the bus

* Student ID or proof of eligibility for the 90% discount must be presented.

The regional card may only be used by the person whose identity card number is stated on the card. Any person - including foreigners - can buy an area-specific card issued at full price. 

Eligibility to purchase a discounted card: Persons in accordance with Government Decree No. 85/2007. IV.25.

Validity: 30 days, 11:59 p.m. on the previous day of the month following the day specified by the passenger

Further conditions:

Valid for 2nd class, does not apply to trains with a surcharge* 1st class and the premium compartment may not be used even if the class difference is paid. Refunds are only possible before the start of validity, at the place of purchase. Cannot be used for part of a longer trip.

A/ Until when can a ticket be returned before the train departs?

Tickets purchased at the ticket office or from a ticket machine for less or more than 100 km can be refunded before the start of the validity period for a processing fee of 20% at the ticket office of the railway company that issued the ticket.

Intercity seat reservations are refunded up to one hour before the train’s departure at the latest.

Tickets purchased online or via the MÁV app can be refunded up to one hour before the departure of the selected train for a 10% processing fee.

More information about e-tickets refund: https://www.mavcsoport.hu/mav-start/belfoldi-utazas/elektronikus-jegyek-visszateritese (opens in a new window).

B/ How can I request a refund in the event of a train delay or cancellation?

If there is a delay of more than 10 minutes or if the train is canceled, you can cancel the trip at the departure station. In this case, at the request of the passenger, the conductor of the train or the employee on duty at the departure station issues a certificate, on the basis of which the ticket is refunded to the passenger without any processing costs.

C/ The AC is not working properly; the train is delayed; there is no 1st class car - who will provide proof of this?

The certificates required by the railway company are issued by the employee on duty at the station or by the conductor on the train and this is noted on the passenger’s ticket.

D/ When can an Intercity seat reservation be refunded?

One hour before departure at the latest. If the train departs with a delay of more than ten minutes, the passenger can cancel the trip. In this case, he/she will receive back the full price of his/her seat reservation and of his/her ticket, upon presentation of the required certificate.

E/ Are season tickets refunded?

For a full refund, the unused employee monthly card issued for a given connection and the half-monthly card valid for the first half of the month must be submitted by the 5th day of the month of validity, while a half-monthly card valid for the second half of the month must be submitted for refund by the 20th day of the given month.

The refund request must be submitted to the ticket office together with the original season ticket and the relevant form filled out accordingly. For a full refund, the 30-day card must be submitted before the first day of validity.

If the passenger returns the 30-day employee card by midnight on the 14th day after the first day of validity, the price of a half-month ticket will be deducted from the total price and only the remaining amount will be refunded.

The price of the County Card and the National Card, as well as a student card issued for a specific relation, can only be refunded before the start of the validity period.

A processing fee of 20% is charged for the refund.

In cases other than those mentioned above, the refund claim must be submitted in writing to the Passenger Transport Division of GYSEV Zrt.

In which cases is the passenger entitled to a flat rate refund in the event of a train delay?

In the event of a delay of domestic trains subject to a surcharge due to a disruption in rail operations, the passenger is entitled to a flat-rate compensation between the departure and destination stations specified on the ticket, the amount of which is:

in case of delays of 30 -119 minutes: 25% of the fare in case of delays of over 120 minutes: 50% of the fare.

No compensation can be claimed if the passenger did not have a ticket or the surcharge valid for the respective train and route.

The basis for calculating the compensation amount is the price of the ticket for the journey that the delayed train made or the canceled train should have made; in the case of a return ticket, that part of the price of the ticket (outward journey or return journey) during which the passenger suffered the delay.

A/ What should I do if I had to change trains but my train was late?

In any case, the intention to change trains must be communicated in advance and in good time to the conductor on duty, who will, if possible, ensure that the journey continues without interruption.

If it is not possible to continue the journey due to delay, a certificate must be requested from the conductor to reimburse the unused ticket.

B/ What happens if the last connection is cancelled and the trip cannot be continued on the given day?

The railway company is responsible for the damage resulting from the fact that the passenger cannot change the train and reach the last connecting train of the given day due to the delay or cancellation of his/her train and there is no further train departing to the planned destination on the same day. With respect to GYSEV stations, two trains are regarded as connecting trains if there is a gap of at least 10 min. between their scheduled arrival and departure times and the passenger has a valid ticket for the connecting train.  

In this case, the passenger can choose the train with the same number that runs on the next calendar day until its departure time, or, if the train does not run, until midnight of the following calendar day. The passenger must inform the railway company of the missed connection and the train chosen for the onward journey. If the validity of the passenger’s ticket expires due to the missed connection, it will be renewed at the railway company’s personal customer service offices or at its ticket counters in accordance with the rules for extending the validity of tickets.

The compensation includes the reimbursement of justified overnight accommodation costs as well as the justified costs of notifying people waiting for the passenger. The railway company assesses the justification of the costs based on the invoices and receipts submitted and pays them within 30 calendar days.